Refund Policy & Disclosures

School Lunch Refund Policy

1. Overview 

Our goal is to provide students with nutritious meals each school day. To ensure

transparency and efficiency in handling school lunch payments, cancellations,

and refunds, we have established the following statement and refund policy. This

policy specifically addresses how credits will be provided in the event of

inclement weather school closures.

2. Payment Terms

Pre-Payment Required: All school lunches must be prepaid via the school’s

designated payment platform. The Biller will be listed as The Blissful Palette

Catering LLC.

Billing Cycle: Lunches are billed monthly. Parents are required to pay the invoice

by the specified due date to avoid any disruption in the lunch service.

3.Discrepancy and Dispute Policy

Payment Discrepancies: If there is a discrepancy in payment or invoicing, the

parent must report the issue within 7 days of receiving the invoice. After this

period, charges will be considered final, and no adjustments will be made.

False Disputes: If an investigation reveals that a dispute was falsely submitted,

the account will be immediately canceled. The parents will no longer be eligible

to place lunch orders for their child through our school lunch program, effective

immediately.

4. Refund and Credit Policy

Credits for Inclement Weather School Closures: 

In the event of school closure due to inclement weather (or other emergency

closures), credits will be automatically applied to the parent’s account for any

pre-ordered lunches scheduled on the affected days. No action is required from

parents to receive these credits.

Eligibility for Credits:

School Closure: Credits will be provided only for meals on days when the school

is fully closed due to weather or emergencies.

Non-Refundable Situations: If the school remains open, but a student is absent,

no credits or refunds will be issued (see standard cancellation policies).

Application of Credits: 

Credits will be applied directly to the parent’s account and can be used toward

future lunch purchases.

No Cash Refunds: Refunds will not be issued in cash or check form. All refunds

will be provided as account credits for future use.

5. Cancellation Policy

Standard Meal Cancellations: If a parent needs to cancel a lunch order for any

reason (unrelated to weather), the cancellation must be submitted 24 hours

before the lunch date of service to be eligible for a credit.

Late Cancellations: Cancellations made after 8:00 AM on the scheduled lunch

day will not be eligible for credits or refunds.

6. Service Suspension for Non-Payment

Outstanding Balances: Any account with an outstanding balance exceeding 30

days will result in suspension of lunch orders until the balance is paid in full.

7. Expiration of Credits

Credit Validity: Credits must be used within the current school year. Unused

credits will expire at the end of the school year and will not roll over to the

following academic year.

8. Contact Information

For questions regarding charges, credits, or disputes, please contact the school

lunch coordinator at tbpschools@gmail.com or 336-432-6722.

This policy ensures parents are informed about how school closures due to

inclement weather will be handled regarding lunch payments and credits.

School Lunch Delivery and Pickup Policy

Overview 

Our school lunch program provides flexible delivery and pickup options to ensure

that every school receives fresh, high-quality meals. Lunches are delivered in

insulated warming bags, and for schools without their own warming equipment,

we offer electric warming bags that can be plugged in to maintain food

temperature. Schools may also opt to pick up their orders from our facility if

preferred.

1. Delivery Process

Daily Delivery: Lunches will be delivered to schools each day by 11am, ensuring

meals arrive before the scheduled lunch period.

Insulated Warming Bags: All lunches will be packed in insulated warming bags to

keep the meals hot and fresh during transport. Schools must return the warming

bags to the delivery driver with the next day’s delivery.

Electric Warming Bags: For schools without a warming system, we provide

electric warming bags that can be plugged in to maintain food temperature.

These bags are designed to ensure that the food remains at a safe serving

temperature until it is ready to be distributed.

2. Pickup Option

School Pickup: Schools that prefer to pick up their orders can do so from our

facility at 340 Cherokee Camp Rd, Reidsville, NC 27320 between 8:30am –

9:30am.

Pickup Deadline: Schools must collect their orders by 9:30am to ensure the

meals are served at the correct temperature.

3. Use of Electric Warming Bags

Setup and Use: Schools that require electric warming bags will be responsible for

plugging them in and ensuring they are operational once delivered. Instructions

for use will be provided with the bags.

Return of Equipment: Schools must return the electric warming bags daily, along

with other insulated bags. If any equipment is damaged or not returned,

replacement costs may be charged to the school.

4. Responsibility for Orders

Delivery Responsibility: Once the lunches are delivered, the school is responsible

for distributing the meals in a timely manner.

Pickup Responsibility: Schools that choose to pick up their orders must ensure

the safe and timely transport of lunches from our facility to the school.

5. Late Deliveries or Pickups

Delivery Delays: In the event of a delivery delay, we will notify the school and

provide an updated delivery time.

Late Pickup: If a school is unable to pick up their order by the designated time,

we will hold the order for up to 1 hour, after which it may no longer be guaranteed

at the appropriate temperature.

6. Changing Delivery or Pickup Preferences

Schools must notify us at least 24 hours in advance if they wish to change their

delivery or pickup preference for a particular day.

8. Contact Information

For any questions or concerns regarding delivery, pickup, or warming equipment,

please contact us at tbpschools@gmail.com or 336-432-6722.

This policy provides schools with clear instructions on receiving lunch deliveries,

including the use of electric warming bags for schools without their own warming

equipment, ensuring flexibility and quality.

Yes, we can accommodate dietary restrictions such as gluten-free, nut-free, and more. Please let us know your specific requirements when booking.